Shipping & Returns

SHIPPING

Orders received by 1pm Central Time CST will go same day with the exception of weekend orders which will ship on Mondays. We will do our best to ship orders received after this as same day, however they will generally be processed next day.

For orders to Canada, please allow 7-10 business days. 

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods.  

USA Orders:

    • Free Standard Shipping for orders over $40 USD.
    • Standard Shipping $8 via FedEx Smartpost.
    • Fedex 2 day Air from $27+ (Up to 2 lbs is $27).
    • Fedex Overnight from $57+ (Up to 2 lbs is $57).

International shipping (see heading and info below)

DELIVERY TIMING USA

2-7 business days.

  • You may experience longer delivery times when shipping to Hawaii and Alaska.

Rush Service:

    • Fedex 2 Day Air + Processing time if ordered after 1pm CST (2 business days)
    • Fedex Overnight + Processing time if ordered after 1pm CST (next business day)


INTERNATIONAL SHIPPING

Currently our USA warehouse is shipping to USA and Canada only. 

For all Canada Orders:

  • Free Standard Shipping for orders over $60 USD*: Please review the section below on Sales, Tax, VAT, GST, Customs & Import Duties.  
  • Fedex shipping costs for orders under the free shipping threshold of $60 USD: 


*SALES TAX, VAT, GST, CUSTOMS & IMPORT DUTIES.

All orders for USA and Canada include Sales Tax. However, for international shipments, please note that customs policies, import duties, and additional fees (such as FedEx handling charges) are beyond our control. These charges vary widely by country and are determined by the destination’s customs authorities. Unfortunately, we are unable to provide an estimate for these fees. Please be aware that Lanolips cannot pay for or refund these charges. The recipient of the order is responsible for any customs duties or fees that may be applied upon arrival.


For orders outside of North America, our Australian warehouse is shipping to some other countries. Please go to lanolips.com.au to order.

For orders to Europe, please go to lanolips.eu to order.

For orders to United Kingdom, please go to lanolips.co.uk to order.

For orders to the Middle East: Available exclusively in Sephora Middle East (not available via Lanolips directly).

For all other countries not listed, unfortunately we don’t yet ship to your region, we are working on it. Please sign up to our email newsletter and we’ll email you when we are live in your region.

SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.


ORDER CHANGES

We are unable to make changes to orders once placed. As orders are processed very quickly, please email our customer care team immediately. It may still be too late to stop the process. We'll do our best to help, but we can't cancel orders once they have shipped. Refer to Returns for more information about sending products you've ordered back to us.


OPENED PRODUCT RETURN

Unfortunately we do not offer a refund on opened or used products and do not offer exchanges online.


FAULTY ITEM

Please contact us as soon as you can with your order number and we will do our best to resolve the problem for you.


INCORRECT ITEM / DAMAGED ON ARRIVAL

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. Please don't dispose of the item until we've had a chance to chat with you!


RETURNS FOR ITEMS NOT PURCHASED ON LANOLIPS.COM

For purchases made other than via lanolips.com, please consult with the retailer where you purchased the product for their returns policy. We only accept returns of products purchased through lanolips.com.

RETURNS

Accepted within 30 days, items must be unused and in original, unopened undamaged and resalable condition. 

Please note, returns of end-of-life products (i.e products advertised as having a short expiry with a discounted price to reflect this) will not be accepted.


RETURNS PROCESS

Please email hellousa@lanolips.com with your order number to advise us for a return authorization.

Once confirmed, please send back to Lano c/o System Beauty, 5050 Rondo Drive, Fort Worth, TX, 76106, USA. You'll need to include the Return Authority number we provide you in the address otherwise we won't be able to refund you.

We recommend using a tracked service to return the goods as all transport risk is borne by the sender. Please note, your original shipping charges are not refunded.