Shipping & Returns


Your LANO will go in a reversable LANO shipper box & will be protected by brown craft paper. Small orders will go in a soft bubble-padded envelope. Product boxes may dent a bit in the padded envelope.


PLEASE NOTE: These are guidelines only. We recommend you send your parcels as early as possible to ensure it reaches your destination in time for 25th December 2023.


Shipping Cut-Off Dates

FedEx Ground® Economy (Standard Free Shipping over $40)

December 13 2023

FedEx Ground® (Standard)

December 15 2023

FedEx 2Day® Air (up to 2lbs)

December 20 2023

Fedex Standard Overnight (up to 2lbs) 

December 21 2023

Fedex Home Delivery Alaska and Hawaii

December 16 2023

For orders being shipped to Canada: 


Shipping Cut-Off Dates

FedEx International  Economy

December 19 2023

Canada Domestic 

December 6 2023

For USA Orders, placed on or after December 8th, we recommend selecting the 2-Day Air or Overnight Fedex shipping options - if in any doubt to receive your order in time. 

We recommend for USA orders the last day to order using the Fedex 2 Day Air service is Wednesday December 20th.

We recommend for USA orders the last day to order using the Fedex Overnight service is Thursday December 21st as well.

For Canadian Domestic Orders, we recommend ordering by Wednesday December 13th.


Orders received by 1pm Central Time CST will go same day with the exception of weekend orders which will ship on Mondays. We will do our best to ship orders received after this as same day, however they will generally be processed next day.

For orders to Canada, please allow 7-10 business days. 

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods.  Due to the COVID-19 situation, our delivery providers including Fedex are unfortunately experiencing delays.

USA Orders:

    • Free Standard Shipping for orders over $40 USD.
    • Standard Shipping $8 via FedEx Smartpost.
    • Fedex 2 day Air from $27+ (Up to 2 lbs is $27).
    • Fedex Overnight from $57+ (Up to 2 lbs is $57).

International shipping (see heading and info below)


2-7 business days.

  • You may experience longer delivery times when shipping to Hawaii and Alaska.

Rush Service:

    • Fedex 2 Day Air + Processing time if ordered after 1pm CST (2 business days)
    • Fedex Overnight + Processing time if ordered after 1pm CST (next business day)


We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.


Currently our USA warehouse is shipping to USA and Canada only. 

For orders outside of North America, our Australian warehouse is shipping to some other countries. Please go to to double check.

For orders to Europe, please go to to order.

For orders to United Kingdom, please go to to order.

For all other countries not listed, unfortunately we don’t yet ship to your region, we are working on it. Please sign up to our email newsletter and we’ll email you when we are live in your region.

Canada Orders:

  • Free Standard Shipping for orders over $60 USD.
  • Fedex shipping costs for orders under the free shipping threshold of $60 USD: 
2lbs USD $17
5lbs USD $19



We are unable to make changes to orders once placed. As orders are processed very quickly, please email our customer care team immediately. It may still be too late to stop the process. We'll do our best to help, but we can't cancel orders once they have shipped. Refer to Returns for more information about sending products you've ordered back to us.


Unfortunately we do not offer a refund on opened or used products and do not offer exchanges online.


Please contact us as soon as you can with your order number and we will do our best to resolve the problem for you.


If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. Please don't dispose of the item until we've had a chance to chat with you!


For purchases made other than via, please consult with the retailer where you purchased the product for their returns policy. We only accept returns of products purchased through


Accepted within 30 days, items must be unused and in original, unopened undamaged and resalable condition. 

Please note, returns of end-of-life products (i.e products advertised as having a short expiry with a discounted price to reflect this) will not be accepted.


Please email with your order number to advise us for a return authorization.

Once confirmed, please send back to Lano c/o System Beauty, 5050 Rondo Drive, Fort Worth, TX, 76106, USA. You'll need to include the Return Authority number we provide you in the address otherwise we won't be able to refund you.

We recommend using a tracked service to return the goods as all transport risk is borne by the sender. Please note, your original shipping charges are not refunded.


Please note: all prices are in USD $. All orders for USA and Canada include Sales Tax. However, for international customs and import duties, Lanolips has no control over these charges and we are unable to tell you what the cost would be, as customs policies and import duties vary widely from country to country. Lanolips is not able to pay these charges for you or refund any of these charges. 

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