Orders received by 10am AEST will go same day. We will do our best to ship orders received after this as same day, however they will generally be processed next day.
- Free Standard Shipping for orders over $50
- Standard Shipping $10 via Australia Post eParcels
- Express post shipping is $15.
Standard Shipping via Australia Post eParcels:
- Sydney Metro 1-2 Days +
- Melbourne and Brisbane Metro 2-3 Days
- NSW/ACT and VIC country 2-4 Days
- QLD Country 3-5 Days
- Adelaide 3-4 Days
- SA Country 4-5 Days
- Perth 5-7 Days
- WA country 6-10 Days
- TAS 4-5 Days
- NT 7 Days
- All metro delivered in 1-2 days
- Rest of country 2-4 Days
SHIPPING TO MULTIPLE ADDRESSES
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating seperate orders, each with their own delivery address.
We currently only ship to Australia. We are working on other regions, please sign up to our newsletter & we’ll email you when we are live in yours.
We are unable to make changes to orders once placed. As orders are processed very quickly, please email our customer care team immediately. It may still be too late to stop the process. We'll do our best to help, but we can't cancel orders once they have shipped. Refer to Returns for more information about sending products you've ordered back to us.
OPENED PRODUCT RETURN
Unfortunately we do not offer a refund on opened or used products and do not offer exchanges online.
CHANGE OF MIND
Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection.
Please contact us as soon as you can with your order number and we will do our best to resolve the problem for you.
INCORRECT ITEM / DAMAGED ON ARRIVAL
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. Please don't dispose of the item until we've had a chance to chat with you!
RETURNS FOR ITEMS NOT PURCHASED ON Lanolips.com
For purchases made other than via lanolips.com, please consult with the retailer where you purchased the product for their returns policy. We only accept returns of products purchased through lanolips.com.
Accepted within 30 days, items must be unused and in original, unopened undamaged and resalable condition. Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection.
Please email firstname.lastname@example.org with your order number to advise us for a return authorisation.
Once confirmed, please send back to PO Box 2125, Rose Bay North, NSW, 2030.
We recommend using a tracked service to return the goods as all transport risk is borne by the sender. Please note, your original shipping charges are not refunded.