FAQs

Order Questions

Please allow 1-2 days for tracking details to update. After this time, please email your tracking & order number to hellousa@lanolips.com and they will get your tracking number up and working again!

Currently our USA warehouse is shipping to USA and Canada only.  For orders outside of North America, we ship to Australia and some other countries, please go to lanolips.com.au to order. For orders to Europe, please go to lanolips.eu to order.

For all other countries not listed, unfortunately we don’t yet ship to your region, we are working on it. Please sign up to our email newsletter and we’ll email you when we are live in your region. For all other order related questions please visit the Delivery & Orders page.

All orders for USA and Canada include applicable sales tax. However, for international customs and import duties, Lanolips has no control over these charges and we are unable to tell you what the cost would be, as customs policies and import duties vary widely from country to country. Lanolips is not able to pay these charges for you or refund any of these charges.

Product Questions

No products sold in United States and Canada contain SPF.

1000% YES! The Multipurpose Superbalm has 101 uses that includes hydrating dry, cracked lips!

As lanolin is natural, it is a heat susceptible ingredient. This means it can become slightly more ‘liquid’ in warmer months, and slightly more ‘solid’ in colder months.

If you are having difficulties getting the ointment out of the tube, we recommend warming the product up before use, by rolling it around the palms of your hands, popping it under your leg while sitting down, or warming under the arm for a few minutes before using.s on availability and style, or as a space to display recent reviews or FAQs.

101 Ointment is 100% Pure Ultra Medical Grade Lanolin, whereas Golden Dry Skin Salve is the same lanolin (quadruple lanolin), with Manuka honey and vitamin E blend for added nourishment.

They both work incredibly well for dry skin and lips, Golden Dry Skin Salve is just slightly thicker and is designed to spread over larger areas of the body.

All of our lip products are safe to put on your lips and ingest (however, we do not recommend eating our products).

Full ingredients are found on their product pages on www.lanolips.com.

Hospitals give lanolin to mothers for nursing with newborns - it's THAT safe.  We recommend the 101 Ointment Multipurpose Superbalm, Everywhere Multi-Cream & Dry Skin Salve as safe for babies. However, we always recommend for you to consult your doctor before use.

Hydrating with lanolin is fantastic and safe for pregnant women.
However, during pregnancy, some women become more sensitive.
Therefore, we always recommend for you to consult your doctor before use.

Yes!!! Lanolin is at the heart of every LANO product – ensuring that you are always hydrated. ✌️

Yes, our lanolin is sourced from Australian and New Zealand wool (due to their ethical farming practices, and excellent merino wool) and it is the by-product of wool washing after shearing. It is 100% cruelty free, because if the sheep are not sheared, their fleece will become soiled, too hot and heavy for them.  They must be shorn whether we use lanolin or not.

Once extracted from sheared wool, our lanolin goes through a highly specialised and patented cleansing process, which makes it the purest, creamiest, most luxurious & decadent lanolin in the world.

We only use suppliers that can guarantee their lanolin meets 'Animal Cruelty free' certification.

It takes thousands of kilos of wool to produce only a small amount of lanolin, and it is impossible to know exactly what specific sheep our lanolin comes from. But we do know that sheep produce one fleece per year, and keeping them happy (and alive) year-on-year ensures they grow a new fleece each year, for many years. Sheep for wool and lanolin are kept alive as long as they can, and are not killed for meat directly after shearing.

Wholesale Questions

For wholesale enquiries, please contact hello@lanolips.com.

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Due to stocktake, orders will not ship May 5th - 7th & will resume on May 10th.

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